Terms and privacy policy

1.1 User Eligibility

You must be at least 18 years old to register for and use Thrivhe. By creating an account, you warrant that you meet this requirement. We reserve the right to request proof of age at any time. Minors may use Thrivhe only with verified parental consent and supervision.

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately at support@thrivhe.com if you suspect unauthorized access. We are not liable for any loss or damage resulting from your failure to safeguard your account information.

1.3 Acceptable Use

You agree not to misuse Thrivhe, including but not limited to:

• Posting or sharing false, misleading, harmful, or unlawful content
• Uploading malware, viruses, or engaging in disruptive activities
• Harassing, threatening, or harming others
• Attempting unauthorized access to our systems

We reserve the right to suspend or terminate your account for any violation.

1.4 Health Disclaimer

The content provided on Thrivhe is for general wellness, educational, and informational purposes only. It is not intended to replace medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making significant changes to your health, diet, exercise, or lifestyle. Use of Thrivhe's services is entirely at your own risk.

1.5 Limitation of Liability

Thrivhe is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Thrivhe disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use Thrivhe.

Our maximum total liability shall not exceed the amount paid by you (if any) in the six months preceding the claim.

1.6 Intellectual Property

All content, features, functionality, designs, graphics, logos, and trademarks on Thrivhe are the exclusive property of Thrivhe or its licensors and are protected under intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes only.

1.7 Service Modifications

We reserve the right to modify, suspend, or discontinue the App or any part thereof at any time without prior notice. We are not liable for any resulting impacts.

1.8 Termination

We may suspend or terminate your account at our sole discretion, with or without notice, if you violate these Terms or engage in activities harmful to Thrivhe or its users.

1.9 Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any dispute shall first be resolved amicably through negotiation. If unresolved, disputes shall be submitted to binding arbitration in Nigeria before resorting to litigation.

1.10 Third-Party Links

Thrivhe may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or reliability of these third parties. Your use of third-party sites is at your own risk.

1.11 Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, war, or government actions.

1.12 Consent to Electronic Communications

By using Thrivhe, you consent to receive electronic communications, including notices, agreements, and updates, via the email address or phone number associated with your account.

2.1 Information We Collect

We may collect:

• Name, email address, phone number
• Health data and personal preferences you provide
• Location data and device information
• Payment information (processed securely via third-party providers)

2.2 How We Use Your Information

We use your information to:

• Provide personalized wellness and nutrition services
• Facilitate consultations with professionals
• Improve the app experience and functionality
• Communicate important updates
• Comply with legal and regulatory requirements

2.3 Sharing of Information

We do not sell your personal data. We may share information:

• With the verified dietitian you book, so they can provide your consultation
• With our payment processor, Flutterwave, to process your payment
• With regulatory bodies when required by law
• All third-party partners are obligated to adhere to strong privacy and data protection standards.

2.4 Data Protection and Security

We implement industry-standard security measures, including encryption, secure servers, firewalls, and regular audits, to protect your personal information.

We retain your data only as long as necessary to fulfill our services, or as required by law.

2.5 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw your consent at any time

To exercise your rights, please contact support@thrivhe.com.

3.1 Who Requires KYC Verification?

• Dietitians

3.2 Documents Required

• Valid government-issued identification
• Professional license or certification
• Business registration documents (for service providers)

3.3 Verification Process

KYC documents are verified manually or through trusted third-party services. We reserve the right to deny verification or request additional information if fraud or inaccuracies are suspected.

3.4 Data Protection

All KYC data is securely stored, encrypted, and used solely for identity verification purposes. It is not shared externally without your consent unless required by law.

3.5 Periodic Reviews

KYC documentation must be updated periodically. You must promptly notify Thrivhe if your credentials are suspended, revoked, or expire.